Keeping AGILE from becoming FRAGILE
Here are seven tips for using agile to launch a new digital government process — successfully.
Posts Tagged: agile
Transforming Child Welfare Services through Agile Innovation: ACF Tech’s Journey
The adoption of agile tools and techniques is not just a technical upgrade, but a cultural transformation aligning with their strategic goals.
NJ Makes Applying for Unemployment Benefits Easier
In New Jersey, officials are finding ways to make the unemployment benefits system clearer, more seamless and more compassionate. It’s the result of thoughtful, agile, evidence-based modernization.
Using the Minimum to the Max
Using the minimum viable product (MVP) approach can save time and deliver visible results to sustain project momentum. Learn what it is and how it works here.
Open Your Agency to Diverse Voices
Open your agency to diverse voices by developing your own.
Omnichannel Customer Service Helps Agencies Adapt to New Demands
In providing digital government services, the omnichannel approach helps provide customers with a smooth and consistent experience.
Manage Teamwork Across a Distributed Workforce
n a hybrid work environment, teamwork requires new tactics and a new intentionality. Here are some ways to foster your team, whether it’s in person or remote.
Human-Centered Design: Keep Users in Mind to Keep Services Fresh
Human-centered design is more than just “giving people what they say they want.” It demands digging in deeper and finding pain points — and ways to fix them.
People First: How to Ingrain a Customer-Centric Culture
Adapting to customer-centric government means listening to the needs of your constituents. Here are some best practices for getting it right.
To Increase Agility, Reduce the Complexity of IT Services
Agencies need to provide services more quickly and effectively to meet constituent expectations. But sometimes, “solutions” make things more complex.