Government agencies need room to find out the best uses of AI to achieve their goals and to help those they serve. They need AI laboratories that provide a safe space to experiment, to find out what works, and — maybe more importantly — what doesn’t.
Though more than 100 years separates the inception of the U.S. Airmail Service and the launch of ChatGPT, we can learn many lessons from the former when deciding how to use the latter.
While generative AI (GenAI) presents a unique opportunity to streamline operations and improve citizen engagement, it’s not a mature technology. How can you overcome internal skepticism and help your leaders consider a practical GenAI project?
For decades, science fiction movies stoked fears that “machines will replace people.” With the rise of artificial intelligence (AI), the fear moved off the screen and into the workplace. The reality is this fear is largely unfounded, but AI is having a tremendous impact on how we work.
Artificial intelligence and machine learning are creating an opportunity for government to make services much more available and improve user experience. But they need to be adopted mindfully.
ChatGPT and similar tools hold enormous potential to help governments deliver better services. How they are adopted and used will make the difference between success and failure.
Data offers insights into trends and patterns and enables us to make predictions. And leaders can use that information to make decisions that impact their teams and organizations.
Agencies and employees need to sharpen five skills to succeed in 2023 and beyond, including developing stronger written and oral communication abilities and better problem-solving talents. And artificial intelligence will play an increasingly significant role.
A GAO team is exploring an array of innovative technologies to help government solve its toughest problems and is offering critical insights for public policymakers to consider.
Milwaukee County uses machine learning to help identify discriminatory language in statutes.