Going Rogue in Government: My Journey of Disruption in Digital Customer Service
How a chatbot disrupted the entire digital customer service experience for the Montana Motor Vehicle Division and the rogue project that made it possible.
Posts Tagged: automation
What’s the Difference Between Automation, Artificial Intelligence and Machine Learning?
The terms ‘automation, ‘artificial intelligence,’ and ‘machine learning’ are hot topics in a lot of government technology conversations. These terms are often used interchangeably and sometimes incorrectly, which can be confusing. Let’s take a look at what this tech jargon means.
Using Tech Solutions to Ditch Paperwork, Prioritize People
While governments compete for limited funding and resources, prioritizing customers is more important than ever. Having a strategy that can measure the value to citizens, while calculating business value, is key.
Increasing Efficiencies With Automated, Streamlined Processes
As demands on government increase and resources diminish, changes must be made to accommodate citizens and government employees alike. The required increase in efficiency can be achieved by introducing automated processes and better managing procedures in governments across the country.
Redefining Government Cybersecurity: Automate, Innovate, Integrate
The 15th Annual Symantec Government Symposium will bring together 800 attendees from the public and private sector on Tuesday, October 30 in Washington, D.C. to foster dialogue on the most pressing government cybersecurity challenges of today.
What Automation Means for Cybersecurity in Government
Automation tools make it easier for cybersecurity professionals to enforce security best practices and meet internal and external security mandates.
Brunch, Teamwork and Federal Financial Management
The same traits that make brunch great can be used to foster collaboration and innovation in ways that re-imagine more traditional federal work.
3 Things to Remember when Considering Online Payments
Online payments are a great way to reduce the administrative costs associated with collecting and processing cash and paper checks.
Leveraging Content Services to Drive Digital Transformation
Digital transformation is essential to improving government, but it can be difficult to achieve. We partnered with Hyland to provide a better sense of how government can drive digital transformation through content services.
Automation as the Cornerstone of Secure Government Cloud Success
In government, there is a huge push to consolidate data centers and move processes to the cloud. With automation, agencies can move workloads to the cloud quickly, while staying secure, and not requiring an increase in manual processes.