Making Your Agency’s Work Easier
Here are three steps your agency can follow to make automation comfortably fit its workforce and operate more efficiently.
Posts Tagged: automation
How to Best Address Contact Center Needs
Contact centers are often the first, if not only, point of interaction with the public for many agencies, it is time to modernize them.
Low-Code Can Help Federal Agencies Improve Efficiency of Grant Programs
With so much money flowing out the door, it’s no surprise that federal agencies are looking to modernize their grants programs to create efficiencies, improve accountability and quickly get money into the hands of the people that need it.
How to Build a More Intelligent Contact Center
“What this [pandemic-driven] digital transformation forced was more consolidation: one intelligent conversation that the whole call center has access to, that delivers it at multiple touchpoints.”
How Automation Helped Modernize One Agency’s Culture
Sometimes it’s easy to overestimate the change we hope technology can bring. But at one agency, automation and containerization proved to meet the mark.
Secure Your Secrets, Contain Breaches With Automation
By secrets, we don’t mean your friend’s surprise party or an old family recipe.
3 Things to Consider When Implementing Advanced Automation Technologies
Here are three things that federal agencies should consider when using low-code to implement complete automation in government.
Low-Code Helps Federal Agencies Deploy RPA at Scale
Low-code can bridge the resource gap and allow civil servants with little or no coding experience build connections between RPA bots and government systems.
Enhance Citizen Experiences With Better Service and Support
Government service and support get a bad rap — mainly due to legacy systems. Rather than completely replace these systems, federal agencies can use low-code to enhance them.
Build Accountability and Trust With an Improved Citizen Experience
How can federal agencies use low-code development platforms to ensure accountability and improve trust in government?