There tends to be an assumption amongst many IT and business leaders that if a system is core to their operations then people cannot perform their jobs without using it. This leads to the fallacy that employees will have no choice but to use the system and no further effort is required to drive andRead… Read more »
For years many pundits have said that the best way to motivate user adoption is to “sell” people on “What’s In It For Me” (WIIFM). After many years of organizations beating the WIIFM drum, we find that most IT systems still suffer from low or ineffective user adoption. Is it time to re-think WIIFM? ReadRead… Read more »
When I was first asked to blog in the early days of GovLoop, I thought it sounded like fun but wondered what I’d write about every week. After all, being a government employee isn’t really part of my self-identity. It’s just my job. Sure, I enjoy my job well enough and have a strong workRead… Read more »
When I announced I would be moving to New York City for graduate school, I received the predictable responses. “It’s so dangerous!” “You’ll get mugged!” “You’ll get shot!” And of course, “New Yorkers are so rude!” Once transplanted, it didn’t take me long to discover that New Yorkers are in fact, not rude. They’re simplyRead… Read more »