Deltek Analyst Erin Brady reports. The state of California’s budget finally seems to have caught a break after a long, tedious ordeal. The road to the completed budget certainly wasn’t easy. First came the $25 billion deficit, and then Governor Jerry Brown vetoed the budget presented to him by state legislators. The veto was California’sRead… Read more »
For those who missed it, the Canadian International Development Agency (CIDA) has announced it is launching an open data portal. This is exciting news. On Monday I was interviewed about the initiative by Embassy Magazine which published the resulting article (behind their paywall) here. As (I hope) the interview conveys, I’m cautiously optimistic about theRead… Read more »
The Federal Times posted an article online yesterday about the emerging trend of ‘tightsizing’ in the federal government. Agencies are looking to reduce the office space of employees to accommodate more feds. The idea is that by fitting more workers into an already existing work space it prevents an agency form leasing additional real estateRead… Read more »
The Customer Service series is supported by RightNow Technologies. To learn more on how to use cloud technology to improve customer service, visit the RightNow resource center today. Check out the GovLoop/RightNow Customer Service Hub to get smart on how to be awesome at customer service —————————This is post 1 of the new “Customer Service”Read… Read more »
If you’re interested in this topic, please consider attending our Next Generation of Government Summit on July 28-29 in Washington, DC, where emerging leaders and thinkers will convene to chart the future course of government. ***************************************************************************************************************************************** In another post, I captured the proceedings of an International Symposium which is discussing “Generation Y and Public Management:Read… Read more »
As the City of Houston’s 2011 fiscal year winds down, hard decisions have been made to overcome a $70 million shortfall. Enacting mandatory furloughs and lay-offs, reducing library hours and closing some neighborhood pools are just a few of the methods the city administration has chosen to use to balance this year’s budget. With suchRead… Read more »
What is ITIL ITIL stands for the Information Technology Infrastructure Library Is a set of best practice areas for managing IT as services. These best practice areas follow the lifecycle of a service. These practice areas are: Service Strategy, Service Design Service, Service Transition, Service Operation, and Continuous Improvement Who should care CxOs especially CIOsRead… Read more »
The mail has been losing out to faster forms of communication for some time now, and it’s put a serious financial strain on the Postal Service. Congress is now looking at dramatically overhauling the agency to return it to financial solvency. Last week, Representative Darrell Issa (R-California) introduced The Postal Reform Act, which would restructureRead… Read more »
Tweet Nevada and New Jersey are moving forward on transparency. Nevada Governor Bill Sandoval signed a package of laws on Friday designed to increase transparency around hospital quality statewide. The new laws are designed to make more information available to the public about the quality of patient care, incident of infection and patient readmissions. NewRead… Read more »
TransLink (BC) will end its discounted pass program for residents of UniverCity on Burnaby Mountain at the end of the year. Under the Community Pass program, about 900 of the 3,000 residents paid $30 per month for three-zone passes that would otherwise cost $151 per month. The goal was to encourage transit use among membersRead… Read more »