What are the issues adopting ITIL Social/Political Changing a business model is difficult, even a new model such as I.T. A culture of how I.T. organizations and staff behave has been well established in most companies so effecting a change can be difficult. Most I.T. departments are established as small development shops with the serviceRead… Read more »
OMB released customer service guidance to agencies earlier this week but it was lost in the hoopla over the announcement of Obama’s new Campaign to Cut Waste, starting with cuts in the number of federal websites. Six weeks ago, President Obama signed an executive order, “Streamlining Service Delivery and Improving Customer Service,” directing agencies toRead… Read more »
(From this week in FED Manager) Last Friday, Office of Personnel Management (OPM) Director John Berry and Jeffrey Zients, deputy director for management and chief performance officer of the Office of Management and Budget (OMB), sent a memorandum to agency heads stating that performance awards for Senior Executives should not exceed 5 percent of anRead… Read more »
What is ITIL? ITIL stands for the Information Technology Infrastructure Library [ITIL stands for the Information Technology Infrastructure Library] The Information Technology Infrastructure Library (ITIL) is a set of concepts and practices for Information Technology Services Management (ITSM), Information Technology (IT) development and IT operations. ITIL gives detailed descriptions of a number of important ITRead… Read more »
RECORD FOR FOREIGN TRIPS. Roll Call. “The costs of overseas trips taken by Senators and their staffers jumped by about 20 percent last year, reaching an all-time high of more than $5 million in publicly reported costs, which is still likely less than half the actual total.” “CASTLES AT THE CAPITOL.” Press release here. “CastlesRead… Read more »
In Australia management in the public sector has an unhealthy managerialist bent. In a nutshell, a one size fits all approach coupled with the inherently arrogant notion that ‘more management’ is the solution to everything. In the main, this sad state of affairs has been peddled in the public sector by strategic human resources orRead… Read more »
Difficult budget times produce changes in government. One trend that I have been watching with interest is the drive to use IT to help government be more transparent. Before computers were found in government, a “paper trail” was considered good government because transactions and government decisions could be reviewed and reconstructed using files for theRead… Read more »
Cross-posted from the IBM Center for the Business of Government, co-authored with Dan Chenok. The newest business term making the rounds is “social business.” Of course, we hesitate to say “newest,” as there may be a new term by the time this blog is posted (this morning, in fact, we saw a reference to somethingRead… Read more »
Authored by GovWin’s Sean Tucker What will it take to survive in the federal IT market in fiscal year 2012? The smartest companies are already gameplanning for the new reality. The 2011 federal budget process was one of the messiest on record. Political battles left the government operating without a true budget for most ofRead… Read more »
The Federal budget crisis is clearly affecting business as usual for all Federal agencies. Federal CIOs are dealing with the leading elements of the budget crisis – short-term funding and more active cross-government oversight of IT spending and projects. Federal CIOs are also in the vanguard of those addressing the Obama administration’s IT reform initiative,Read… Read more »