With bin Laden now out of the picture one might think it’s high time to pull out of Afghanistan. However, it’s definitely not as easy as it might sound to some, and the situation is always more complex than what we are able to observe stateside. Whatever the case may be, it would appear theRead… Read more »
Customer service is about to become an annual performance goal for each federal department. First, there was last week’s presidential order on customer service. Then the Office of Management and Budget began pushing along compliance with the Government Performance and Results Act (GPRA) Modernization Act of 2010, which calls for agencies to measure customer service.Read… Read more »
Anthony Wong, president of the Australian Computer Society, has nominated the NBN, cyber-security, skills and green IT, as needing funding in the Australian Budget. He is quoted in the article “Budget for NBN education programs a must: ACS” (Fran Foo, The Australian, 4 Mat 2011). These are priorities I agree with.On its own, the NBNRead… Read more »
I went a couple of weeks ago to a fascinating discussion about the nature of service design, organised around a book published last year called This is Service Design Thinking. The two editors of the book were due to lead the session but were at the wrong ends of a skype three way video conferenceRead… Read more »
CARIBOU COFFEE MEETINGS BACK IN THE NEWS. The Hill. “House Republicans on the Energy and Commerce Committee raised concerns at a Tuesday hearing that White House staffers hold meetings at a nearby Caribou Coffee to avoid disclosure requirements.” More on yesterday’s hearing here. Politico also has related news here. COORDINATION AND FACEBOOK. Ben Smith atRead… Read more »
OGTV believes: Empower Me-Empowers You. Over 600 young people ages 15-22, and an auditorium filled with parents, teachers, bankers, business men, women, public speakers, political leaders, and Hollywood stars, convened at Essex County College in Newark New Jersey on April 30th to learn about the importance of financial literacy, test scoring practices, higher education, andRead… Read more »
The troubled Australian myki smart card will continue under the Baillieu government, but Victoria officials won’t commit to a budget figure. Original post
One of my last assignments of the semester is to write a paper on social media metrics. I was part of a research team that interviewed about a dozen social media directors in the private sector and is using the interviews to try and find lessons for the public sector. It was a really interestingRead… Read more »
Just curious how much funding each department in $$ and % of overall budget.
There is no better time than this week, the congressionally designated Public Service Recognition Week (PSRW), to spread a message of praise, reenergize the workforce and perhaps even issue a challenge to forge ahead to make government work better on behalf of the American people. It is critically important for you as a federal leaderRead… Read more »