What a fitting title for AABPA’s May 11th 2011 Spring Symposium. Check it out. The year before last, I noticed that the eclectic membership of this group is connecting way more energetically than is the norm for an association, learning from each other and promoting excellence and renewal in the disciplines of budget and programRead… Read more »
“Obama orders agencies to improve customer service” Here’s the Executive Order. Here are “10 Ideas on Streamlining Service Delivery and Improving Customer Service” (by Steve Ressler on GovLoop) Philly gets an Open Data Portal Here’s a brief rundown. “Insulate Open Government Efforts From Budget Cuts” (by Steve Radick) “The problem is that most open governmentRead… Read more »
President Obama has instructed federal agencies to come up with ways to use technology to improve their customer service offerings. Agencies have 180 days from the date of the executive order to develop customer service plans. As to what constitutes a good customer service plan, the executive order states, “The plan shall set forth theRead… Read more »
Authored by Anthony Critelli While the hoopla around the royal wedding of Prince William and Kate Middleton will not do much to help U.S. contractors battling shrinking government budgets, we have detailed the many opportunities existing for their British counterparts. It should be noted that the only major cost said to be borne by taxpayersRead… Read more »
Yesterday, April 27, 2011, President Obama issued an Executive Order: Streamlining Service Delivery and Improving Customer Service. In a nutshell, it directs agencies to develop and monitor customer service plans and measures and to solicit customer feedback to improve service. It calls for agencies to use technology to streamline customer service and to emulate practicesRead… Read more »
I am a true believer of the following statements: That government employee’s work for less than what they could earn in the private sector. That our best public sector employees should be compensated with the best paychecks. That pay-for-performance is a great concept that should be applied as an incentive to encourage great workplace performance.Read… Read more »
Google’s Energy Czar was recently asked the question, “What are your biggest institutional barriers to driving energy efficiency internally?” Or, put another way, what “no-brainer” adjustments are hard to make, and why? His answer is a clear, concise and convincing argument for tackling energy efficiency from a holistic perspective, and not from the budget linesRead… Read more »
Last year, Boston Mayor Thomas Menino decided to put two of his most technologically savvy staffers full-time on the task of trying new ways to solve old city problems. A year later, they have had a hand in a fleet of small but successful projects both developed in-house and with external partners. Here’s a lookRead… Read more »
Last week, I wrote about Corridor, the State Department’s new internal social networking portal. This week, I want to examine some ways that its administrators can illustrate to their leadership that their investment in Corridor is returning results. Here are the top four metrics I think they should look at: Membership and activity – especiallyRead… Read more »
Michigan Governor Rick Snyder is proposing a sweeping education reform package focused on technology. According to a statement, the Governor aims to put more focus on the needs of students as individuals as a means of improving overall performance. Currently, Michigan ranks 21st in the country for spending per-pupil but ranks in the mid-thirties forRead… Read more »