(Written by Caron Calrson of FierceCIO.com) The State of Utah recently reduced its server count from 1800 to 400, and its IT department from 1000 to 800 employees through a comprehensive consolidation initiative. Operations costs were cut by $4 million, and the employee reductions were achieved entirely through managed attrition. In an interview with FierceCIO,Read… Read more »
A protégé called and asked for my ideas on organizing sales territories. It was a false alarm as her bosses already had a plan, and it was a lot worse than their previous setup. Traditionally, we divide sales territories by lines of business, geography, or method of presentation (size of customer). All three methods areRead… Read more »
Current Performance Evaluation System Contributes to Benefit Delays, Union Says (WASHINGTON) – The American Federation of Government Employees (AFGE) and its National Veterans Affairs Council (NVAC), which represent nearly 200,000 employees throughout the Department of Veterans Affairs, warned Congress that the current performance evaluation system used by the Veterans Benefits Administration, (VBA) is contributing toRead… Read more »
Why has it been so difficult to execute performance-based contracting? Certainly the complexities of modern-day service contracting play a part, but as Steve Kelman, former administrator of the Office of Federal Procurement Policy points out, it has been a frustrating and slow moving initiative making little headway in proper execution of these methods. …There isRead… Read more »
On Twitter, Followers Don’t Equal Influence 9:30 AM Friday May 7, 2010 by Scott Berinato | Comments (5) It could be that Twitter research is popular because Twitter data is free and so accessible. That’s okay. Gift horses are just as good for riding. The best, latest entry in Twitter research is the handiwork ofRead… Read more »
At the closing session of the Parafest conference that I attended, and at which I spoke about Social Media and Collaborative solutions, the product management of Parature shared this slide. The slide represents the results of polling customer, throughout the conference, about their concerns, their questions, about adding social channels to their customer service efforts.Read… Read more »
As many of you know, I was asked by the folks at GovLoop and 1105 to moderate a session at the OGI conference earlier this week. I hope that you guys appreciate it if I share the results of that session with the rest of the GovLoop community who wasn’t able to make it toRead… Read more »
The traditional bureaucratic leadership style, typical in governmental organizations, limits employee flexibility in the workplace. Elected and appointed officials, whose leadership styles depend heavily on bureaucratic and directive approaches, inhibit innovation and employee clarity about the expectations set for them. Senior government officials who engage in a broad repertoire of leadership styles, on the otherRead… Read more »
Today I had the opportunity to listen to a discussion about cloud computing and virtualization of IT services: “The Future of Enterprise IT Architecture” with representatives from Cisco, VMware, and Barquin. Now most non-IT government workers, like myself, probably would think, “Why in the world would you subject yourself to something like that?” But fortunatelyRead… Read more »
I spoke with John Nelson, the Privacy Officer for the Food Safety and Inspections Service at the Department of Agriculture. His efforts are at the forefront of personal privacy development and safeguarding. He aptly describes how privacy issues have far reaching affects, and why protection of personal privacy interests requires a proactive approach. The talkRead… Read more »