How to Get Chatbots Up and Running
In today’s digital age, people are not only comfortable with online self-service options such as chatbots, they expect them.
Posts Tagged: call center
How Tennessee Gave Voice to Its Constituents
Customers have shifting expectations for the government and it’s necessary for government to engage people where they are.
Future-Proof Citizen Engagement with Intelligent Help Centers
“Citizen engagement and participation are crucial to community buy-in and incorporating citizen voices into decision-making.”
AWS Partner Network Helps Agencies Navigate the Shift to Remote Work and Increased Citizen Demands
Agencies can address productivity needs by migrating their existing applications and IT assets to the Amazon Web Services (AWS) Cloud.
The Lazy Government Worker is a Myth
Highlighting a government pioneer who co-founded an association to support government customer service professionals.