Government agencies are ditching their old habits and implementing new service desk software in hopes of more cost effective solutions to consolidate and optimize their help desk. The Department of Developmental Disabilities (DODD) based in Ohio, “The Buckeye State” was established to maintain applications for roughly 2,000 employees and provide customer support for over 10,000Read… Read more »
Government faces the proverbial crossroads so often that it is almost not worth using the metaphor. But one advantage of a moment of crisis, like our recent economic downturn and budget woes, is that it leads to wholesale review of how we run the day-to-day business of government. In IT, this has led to centralization,Read… Read more »
Putting final touches on presenations for Sharepoint Saturday the Conference D.C. I’m doing a mini presentation marathon for SPS Community [ http://www.spstc.org ] and Satory Global [ www.satory.com]. Implementing Service Management (ITIL) using SharePoint – A overview of a prototype and pilot for using SharePoint as a ITIL platform http://www.spstc.org/SitePages/Sessions.aspx?SessionID=83 Governance 101 – Lessons learnedRead… Read more »
We are moving some of our risk management training products into the public domain to share with other agencies and academia. Check out the Space Shuttle Super Light Weight Tank Risk Management Case Study at this link: http://www.nasa.gov/externalflash/irkm-slwt/index.html David M. Lengyel Risk & Knowledge Management Officer Exploration Systems Mission Directorate NASA
This article was previously published on Tri Tuns blog. OBSERVATION You are responsible for ensuring end-user adoption of the IT system in your organization. To ensure this occurs, you retained consulting services unique to user adoption, such as Tri Tuns. Now that the contract is near completion, you are worried that you may see aRead… Read more »
This article was originally published on Tri Tuns Blog. OBSERVATION You are responsible for ensuring end-user adoption of the IT system in your organization. To ensure this occurs, you retained consulting services unique to user adoption, such as Tri Tuns. Now that the contract is near completion, you are worried that you may see aRead… Read more »
Reposted from our AIIM Community Blogs – http://www.aiim.org/community/blogs/community/Breaking-Down-the-Social-Business-Roadmap-Development In continuing of the series of our AIIM Social Business Roadmap blog posts, I will be looking into the topic of development within an organization as one of the 8 steps needed in order to be successful in this new digital age of business, social collaboration andRead… Read more »
Reposted from our AIIM Community Blogs – http://www.aiim.org/community/blogs/community/Breaking-Down-the-Social-Business-Roadmap-Strategy In continuing of the series of our AIIM Social Business Roadmap blog posts, I will be looking into the topic of strategy within an organization as one of the 8 steps needed in order to be successful in this new digital age of business, social collaboration andRead… Read more »
I’m lucky to have a job where I get to celebrate the success of others in local government, I work for Local Government Improvement and Development (formerly the IDeA). But that means that I’m often called on for examples of successful implementation of whatever it is I’m working on now. (performance management, partnerships, customer insightRead… Read more »
The USGS has become Twitter’s first-ever Government case study on their Twitter 101 for Business page. The account highlighted is the @USGSted account (Twitter Earthquake Detector). The snippet from the site: One of the U.S. Geological Survey’s unique responsibilities is the monitoring and reporting of earthquakes, which affect the daily lives of people around theRead… Read more »