How VA Will Update the Processing of Disability Forms
A small team at the Veterans Affairs Department (VA) worked on a natural language processing program to update the processing of disability forms.
Posts Tagged: Case-Study
Q&A With the Veterans Experience Office
To better understand how VA is tackling CX internally, GovLoop sat down last fall with VA’s Dr. Lynda Davis, Chief Veterans Experience Officer, and Barbara Morton, Deputy Chief Veterans Experience Officer.
Yorba Linda Revamps Website, Launches Mobile Tracker
“People felt like City Hall wasn’t working with them. It was almost working against them.” In Yorba Linda, CX was a problem.
West Virginia Cuts DMV Wait Times, Costs with Digital Services
West Virginia partnered with an e-government solutions provider to roll out digital services for their DMV, resulting in faster services for citizens.
Boston Digitizes Death Certificates, Saves Citizens Time and Money
Boston used to rely on inefficient and expensive processes for filing death certificates. Now, the city has a digitized system that improves customer experience.
Georgia Uses Mobile App to Improve Child Support Services
The director of Georgia DCSS discusses how the state successfully employed a mobile app to address over 400,000 child support cases.
Change Agent Networks: A Success Story
When people use their abilities to engage and influence to catalyze change, we call them “change agents.” Learn about how the Colorado Department of Transportation successfully developed a Change Agent Network to foster change.
What Was Really To Blame for HealthCare.gov?
Organizational failures behind HealthCare.gov.
Keeping Your Local City Government Honest and Efficient – Case Study and Recommendations – By Lance Winslow
By Lance Winslow Many cities are in deep trouble during this economic downturn, but even if your city is not you should work to see that it remains streamlined and does not waste taxpayer’s money. In our local city we find it run very well, unfortunately with sales tax receipts down a bit, our cityRead… Read more »