Don’t Settle for Good Enough: How to Create Impactful Customer Experiences
With the right technology and mindset, the Census Bureau was able to bring data to decision-makers agencywide in the first digital census.
Posts Tagged: census bureau
Addressing Mission Challenges with Agility
How agile problem solving can enable public-private collaboration that helps address some of their most significant mission-focused issues.
Communicators: Here’s How to Help Your Agency’s Leaders Connect with Stakeholders
How to equip your leadership with what they need to successfully connect with stakeholders and make the best use of everyone’s time.
This One Trick Will Help You Better Define Your Customer
As government communicators, we’re best serving the public when we’re thinking about our customers as smaller groups — defined, just for example, by geographic location, specific needs or languages spoken — and communicating directly with those groups. Simply put, our services are more impactful when our audiences are understood.
Connecting To More Customers Using Audience Multipliers
Whether you’re trying to reach a large selection of people or specific groups, you become much more effective when working with intermediaries. These trusted voices can connect with your audience locally and help connect them to services you deliver.
4 Ways to Convince Your Colleagues to Broaden Their Definition of Customer
Technology has made it easier and more efficient than ever to reach the public, so continue working with your colleagues to connect more people to their work through dissemination. Every day, go to work thinking about your customers and how you can do a better job on their behalf.
Open Data Makes Change Possible
Data won’t do much good if it’s not presented in a way that makes it easy to access, use, and customize into something that best serves customers.
To Build a User-Friendly Website, Think Like a Customer
We realized that to meet our customers’ needs, we had to stop looking at the website through our own eyes and start looking at it through the eyes of a user.
When Hacking Helps
Hackers, hackers everywhere. If you’ve been following the news recently, the “hacker” label probably doesn’t give you a warm-fuzzy sensation. But hackers aren’t always bad guys. To the software development community, hacking simply means taking a piece of code and altering it. It can be used for wrongdoing, but it can also be used toRead… Read more »
Big Data for Workforce Diversity & EEO
Last week the U.S. Census Bureau released the long-awaited data rich Census 2010 EEO Tabulation. This is the closest thing to Big Data available for workforce diversity and equal employment opportunity (EEO). The tabulation is the most comprehensive and unique tool of its kind in assessing EEO nationwide based on a broad range of acuteRead… Read more »