Ah yes, an age old question, why do people resist change? A simple question that does not have a simple response. Is it because we are creatures of habit or is it that we crave consistency over correctness? Perhaps it is because we as individuals, as well as organizations desire stability and constancy and thatRead… Read more »
To achieve successful implementation of major change, a public sector organization must identify multiple Change Management Champions (CMC) to help lead the grass roots efforts for change. Ideally, CMC candidates should opt into the role. After all, forcing employees to be a CMC would appear to be antithetical to what change management is all about.Read… Read more »
As a follow-up to last week’s blog https://www.govloop.com/profiles/blogs/getting-it-right-critical#comments this week’s entry focuses on the five additional Critical Success Factors (CSF) that a successful Change Management (CM) program needs. To recap, in last week’s blog, I discussed in detail the following five factors: Effective program management Strong support from the executive champion Clear goals and specificRead… Read more »
There are multiple Critical Success Factors (CSFs) that a successful Change Management (CM) program needs, so I decided to devote two separate blogs to the concept. After working with several public sector clients, helping spearhead their change initiatives, I have identified the following CSFs: Effective program management Strong support from the executive champion Clear goalsRead… Read more »
I was recently working with a west-coast municipality supporting their Constituent Relationship Management (CRM) business case development process. The project was going quite well as all the ingredients for success were in place, including: Strong executive sponsorship, A committed project manager, and A sound change management (CM) strategy led by a seasoned CM veteran. DuringRead… Read more »
Change Management is a planned approach to transitioning the people of an organization through a business transformation. A unique problem with the implementation of a new system, program or strategy, is the natural resistance of certain individuals to change of any kind. Frequently, this resistance results from personnel not understanding the issues involved. It isRead… Read more »
Blaming poor user adoption on “User Resistance” may be convenient and it may shift the onus for taking action from you to the users, but it may not be accurate. There may be other factors causing your adoption problems and the responsibility for taking action may fall on YOU, not the users! Read the fullRead… Read more »
Does your organization strive to get customers involved in development services-related performance? Most communities have recognized that creating a public/private partnership for managing performance is essential for existence. Customers want you to succeed, but they have to be involved to help you. Experience has shown that creating a partnership, involving customers sincerely in your day-to-dayRead… Read more »
Your government agency may have embarked upon a journey to improve customer service in the development processing system. A number of significant changes may be anticipated, including a more co-located “one-stop” development services center, shifting to a project-oriented approach when processing applications, and an enhanced information technology and communication system. Can these changes happen? TheyRead… Read more »