Australia is following the UK and the USA’s digital government lead: the citizen experience is rightly being placed front and centre in “a relentless focus on the needs of the user”. The newly released Digital Service Standard & Design Guide now provide the criteria that Australian Government digital services will meet as they embark on… Read more »
Anyone ever hear of a guy called Ghandi? Even without a hashtag he might be on to something with this one: “Be the change you wish to see in the world.” It’s interesting to me how someone perceived as passive can actually be pretty confrontational in that this is a direct call-out to everyone who… Read more »
There are so many long-running projects in government that have failed to gain traction or reach full implementation. When leadership sits down to figure out why, one of the top reasons (outside of cost overruns and missed deadlines) tends to be culture, or the necessity of culture change. Of course, that’s a pretty big undertaking.Read… Read more »
Have you ever heard of buzzword bingo? Where you and your co-workers make a bingo card of words or phrases like “touch base” and “data driven” and “Scalable” and “Proactive” and “Paradigm,” then head into a meeting and see who can hit a bingo? Well, it’s a real thing. I mention it because buzzword bingoRead… Read more »
Happy New Year! Of course immediately after the New Year is the perfect time to get a fresh start with whatever needs to be renewed in our lives. This need for renewal might be because despite the merriment, the holidays can start to feel rote and rife with clichés. So now that the usual businessRead… Read more »
Hey there. I’m Christopher Dorobek — the DorobekINSIDER — and welcome GovLoop’s DorobekINSIDER… where we focus on six words: Helping government do its job better. On GovLoop’s DorobekINSIDER: A how-to guide for being a government innovator How to Avoid the Lion’s Mouth: Risk Management Just What the Doctor Ordered: How To Achieve Smarter Care ButRead… Read more »
Recently I sat in on a meeting between a group of IT developers (contractors) and Federal program managers. Just a routine project review. As I looked around, it struck me that we were really quite a diverse crowd. In the room were people from China, Viet Nam, India, Russia, Somalia, Brazil, Puerto Rico, and Iran,Read… Read more »
Do your meetings have a creative killer? Newsrooms call them “story killers,” the naysayers at meetings who repeatedly shoot down stories while unsuspecting victims are trying to generate new ideas. Creative killers assassinate ideas, breeding fear and limiting impact for hundreds, maybe even thousands. These idea deaths never get investigated and their potential never getsRead… Read more »
Originally published at cpsrenewal.ca I still remember when I got my first invitation to speak. It was a Scheming Virtuously double bill in Calgary then Edmonton. I took vacation from one department while another paid my travel because it was just easier than getting approvals. I’d never done any public speaking before so I volunteeredRead… Read more »
Citizen engagement operates with a lot of fancy titles like consumer education, consumer protection, client-centered services, outreach, or prevention and preparedness. In a prior life as an independent consultant, it was called community-based participatory research, and in my current role it is dubbed Community Engagement. (I must note, “citizen” explicitly denotes a legal status thatRead… Read more »