This article was originally published on Tri Tuns Blog. OBSERVATION You are responsible for ensuring end-user adoption of the IT system in your organization. To ensure this occurs, you retained consulting services unique to user adoption, such as Tri Tuns. Now that the contract is near completion, you are worried that you may see aRead… Read more »
This article was originally published on Tri Tuns Blog. OBSERVATION A common practice – and TRAP – of change management is to attempt to convince (“sell”) end-users that the new IT system is beneficial to them. Change management teams spend several hours trying to “spin” their communications to attain this goal. The fallacy is spendingRead… Read more »
This article was originally published on Tri Tuns Blog. OBSERVATION We have all experienced this: a round of discussions generating wonderful ideas, with a promise to reconvene and determine next action items. The problem is those action items rarely become a reality, because there was never a sufficient amount of follow-through to act on thoseRead… Read more »
Cross-posted from Wired to Share In case you missed my excessive tweets and Facebook posts over the past few days, it’s now public that I’m leaving City of San Francisco to join Jim Gilliam and Jesse Haff’s 3dna, the company behind Act.ly and NationBuilder. I will be the “chief organizer” for NationBuilder, evangelizing the tool,Read… Read more »
Thanks to all who came to my presentation at the ACMP 2011 conference – as promised you can find my entire presentation here! In the fall I wrote a guest post entitled, “But I Don’t WANNA Change” about using change management techniques to encourage the adoption of social media within organizations. Over the past sixRead… Read more »
When you get a thank you card at the end of a program signed by participants during the event either it’s a less than captivating workshop or the group was really motivated to give you feedback. Fortunately, it was the latter and the words inscribed were very positive and poignant – people felt “enlightened,” “inspired”Read… Read more »
I don’t know about you, but when I get comfy, something is wrong. Are there exceptions to this? Although I have thought about it, I haven’t found one. If I get too comfortable in my marriage, I need to reevaluate. Am I taking her for granted? Not appreciating her enough? If I get too comfyRead… Read more »
This article was originally published on Tri Tuns Blog. OBSERVATION Have you noticed that you spend a large amount of time documenting process flows but fail to measure their IT implementation? How do you know if the end-users are enacting the system as designed and contributing to the business goals? We know that process documentationRead… Read more »
This apparently ordinary station on the Berlin U-Bahn is remarkable for two reasons, one visible and one not visible at all. The first is fairly apparent. The typeface of the station name and the brown tiles give a clue, though the full splendour of the orange ceiling doesn’t really come across in the picture. ThisRead… Read more »
This article was originally published on Tri Tuns Blog. OBSERVATION Does your IT implementation plan include a Change Management (CM) effort? It probably does. Does this CM effort include attaining information about the user community’s needs, in preparation for an IT build? Again, your answer may typically be yes. So what could possibly be missing?Read… Read more »