This article was originally published on Tri Tuns Blog. OBSERVATION Does your IT implementation plan include a Change Management (CM) effort? It probably does. Does this CM effort include attaining information about the user community’s needs, in preparation for an IT build? Again, your answer may typically be yes. So what could possibly be missing?Read… Read more »
I just read a very insightful ebook that is a funny yet poignant pictorial narrative about “how negative and positive organizational dynamics manifest on the Web.” It is called “The Digital Deca: 10 Management Truths for the Web Age” by Lisa Welchman of Welchman Pierpoint web governance consulting, and was evidently cited on April 27,Read… Read more »
With all the uncertainty and stress in our economic-job climate (not to mention natural and man-made disasters), most of us can use a refresher on how to grapple with loss and change, how to have the courage to both persist and to let go, how to transform the danger into opportunity…how to grow stronger, wiserRead… Read more »
This piece was originally published for Bloomberg Government on 03/11/2011. The Obama White House announced plans in December to transform the way federal information technology projects are managed and executed. Its 25-point implementation instructions to federal agencies include many good ideas, from the adoption of light technologies and shared services to aligning the budget andRead… Read more »
This article was originally published on Tri Tuns Blog. OBSERVATION People often talk about corporate culture but they really don’t know how to sufficiently explain / define it, how to influence it, or how it can influence an IT project implementation. You may have tried to define what the culture of your client’s organization isRead… Read more »
Hey Govies! I just got off the phone with Bryan Sivak, the former CTO of Washington DC, a little while ago. We were prepping for this Thursday’s PdF Network conference call (1-2pm EST). The topic is “Digital DC: How to Create a New Culture of Digital Government.” We’re both really psyched for this conversation. BryanRead… Read more »
How many times this week have you been asked the question, “How’ve you been?” or its cousin “How are you?” We’ll venture a guess that if you really sat down and counted, that number could be in the hundreds. Now, how many of you have answered with a “Fine, how are you?” Was the responseRead… Read more »
As part of an effort to reform the federal acquisition process for technology, US Federal CIO, Vivek Kundra, unveiled an ambitious 25-point plan for addressing many of the issues that plaque the way the government purchases technology in hopes of delivering more value to the taxpayer. Part of the implementation plan was to counter theRead… Read more »
This article was originally published on the Tri Tuns Blog. OBSERVATION Clients often place priority on the technical build and implementation over end-user readiness. Their assumption is that once the new system becomes operational(go-live), they can focus on getting end-users to engage the system as designed. However, clients often have too little knowledge of end-userRead… Read more »
I was recently working with a west-coast municipality supporting their Constituent Relationship Management (CRM) business case development process. The project was going quite well as all the ingredients for success were in place, including: Strong executive sponsorship, A committed project manager, and A sound change management (CM) strategy led by a seasoned CM veteran. DuringRead… Read more »