This article was originally published on the Tri Tuns Blog. OBSERVATION Clients often place priority on the technical build and implementation over end-user readiness. Their assumption is that once the new system becomes operational(go-live), they can focus on getting end-users to engage the system as designed. However, clients often have too little knowledge of end-userRead… Read more »
I was recently working with a west-coast municipality supporting their Constituent Relationship Management (CRM) business case development process. The project was going quite well as all the ingredients for success were in place, including: Strong executive sponsorship, A committed project manager, and A sound change management (CM) strategy led by a seasoned CM veteran. DuringRead… Read more »
Change Management is a planned approach to transitioning the people of an organization through a business transformation. A unique problem with the implementation of a new system, program or strategy, is the natural resistance of certain individuals to change of any kind. Frequently, this resistance results from personnel not understanding the issues involved. It isRead… Read more »
As I wrote in a earlier posting, I coined the term collaborgagement while attending a session at Content.gov. John Newton (Alfresco’s CTO) commented that the next generation of enterprise IT tools need to serve the middle of the enterprise – the domain of the knowledge workers. These tools need to support collaboration, knowledge management, andRead… Read more »
The original version of this post can be found at acidlabs. Any comments you wish to make would be appreciated there. As a part of the research work I’m doing for my book, I’m reading radical economist, Umair Haque’s, The New Capitalist Manifesto. In it, Haque posits a set of Laws for the 21st CenturyRead… Read more »
As I open this essay, please forgive an immodest turn. Upon reading or hearing one of my edgy or catchy phrasings, for example, the title of my book, Practice Safe Stress, or a motivational mantra, such as, “Do know your limits and don’t limit your ‘No’s,” I often receive some verbal or nonverbal sign ofRead… Read more »
My son announced last week that he was moving out on his own. This wasn’t a huge surprise to me; he’s 21 years old, he just finished up his Culinary certificate program and has a job and he’s itching to be on his own and “all grown-up” (weren’t we all at 21?). He’s moving intoRead… Read more »
This post originally appeared on my external blog, “Social Media Strategery.” In 2010, the position of “New Media Director” within the government has become almost commonplace. From governors to senators to Departments and Agencies, now you can attend a GovUp and leave with more than a dozen business cards, all containing the title of NewRead… Read more »
One of the things I have realized, sometimes painfully so, is that within the innovation management discipline how much of that takes place is change management, not innovation. In fact, the innovation management aspect is easier, in my opinion. The change management part within the broad public sector is difficult for everyone to tackle, especiallyRead… Read more »
About two months ago, Lovisa Williams of the State Department wrote on her blog about about six areas that need attention if the current changes in government (toward openness, transparency, and collaboration) are to be institutionalized : People. We need to find ways to support the change agents and others who are working to ensureRead… Read more »