Posts Tagged: change

OGI Conference – Internal Customer Engagement

As many of you know, I was asked by the folks at GovLoop and 1105 to moderate a session at the OGI conference earlier this week. I hope that you guys appreciate it if I share the results of that session with the rest of the GovLoop community who wasn’t able to make it toRead… Read more »

Resistance is a Judgment, Not an Action

This article was originally published on the Tri Tuns Blog.OBSERVATION When talking about user adoption of major IT systems – CRM, ERP, HRIS, etc – at some point the discussion always focuses on overcoming “user resistance”. When I probe deeper and ask clients to define exactly what they mean by “user resistance” (what form itRead… Read more »

Change Your Questions- Change Your Outcomes

“New opinions often appear first as jokes and fancies, then as blasphemies and treason, then as questions open to discussion, and finally as established truths.” ~ George Bernard Shaw In a bookstore recently, I perused the books on the shelves and a spotted an intriguing title that jumped out at me: “Change Your Questions- ChangeRead… Read more »

Generative Order – Reason for Change

Generally I have used the “generative order” as a theory to understand change. Based on this theory that is based on entropy (also that deals with systems dynamics) following is the brief discussion about when the change occurs. Change affects everybody. And it will happen again and again, when the entropic equilibrium is disturbed. ItRead… Read more »

How to tell if your organisation is ready for change!

The following is speculation and i can not at this stage back any of this up. However i do fundamentally believe in what i am about to post. In the current economic climate there are huge pressures to reduce costs and to increase value and this often leads organisations to either announce “radical” changes orRead… Read more »

Interested in Being at the Tip of the Spear? Be Prepared for…

This post originally appeared on my external blog, “Social Media Strategery.” Over the last three years, I’ve met a lot of people who are their organization’s social media evangelist, lead, POC, pioneer, ninja, guru, etc., and I’ve met many others who are aspiring to take on that role. Hell, I even wrote my last postRead… Read more »

Stop changing the way people work!

It has occurred to me more and more recently that trying to get people to change the way they work is a pointless exercise and pretty hard work really especially if what you are suggesting challenges what they stand for and the very role they have become experts in over a number of years. InRead… Read more »