How to Get Chatbots Up and Running
In today’s digital age, people are not only comfortable with online self-service options such as chatbots, they expect them.
Posts Tagged: chatbots
Treasury Turned Employees’ Fear of AI Into Excitement
Civil servants are trying to deliver the services that people need with no time to waste.
How to Innovate: Don’t Overthink Emerging Tech
Government leaders need to think of emerging technologies through the lens of innovation and through not the lens of technology.
How a Writer Built One of Government’s Most Awarded Chatbots
The websites themselves are incredibly intuitive and easy to use, led by a simple extra project that a technical writer took on.
How AI Chatbots Are Becoming a Talking Point
Chatbots use AI to simulate human conversation, and agencies nationwide are finding them valuable for constituent and information services.
A Tale of Two Chatbots: Search-Based vs. Guided Interactions
Chatbots are emerging as the next paradigm shift in digital communication for government. But which system provides the most value: search-based or guided interaction?
5 Ways to Think About Starting With Artificial Intelligence
Here are five ways the public sector can start thinking about incorporating artificial intelligence, automation and chatbots.
How to Use Artificial Intelligence to Improve Citizen Experiences
At a recent roundtable with Genesys and GovLoop, we heard from several experts in the field of automation and artificial intelligence. These leaders, as well as many public servants in the room, shared their experiences with AI and chatbots.
Can AI and Chatbots Really Revolutionize the Citizen Experience?
With the increase in technological innovation, agencies are looking for new ways to increase citizen engagement and satisfaction. Investing in artificial intelligence (AI) and chatbots may be a way to transform the way organizations interact with citizens.
6 Government Issues Solved by Chatbots
From answering business registration questions for citizens like me to streamlining procurement for city officials, chatbots can make governments more efficient and accessible in six ways.