Getting Comfortable With AI
In 2024, we’ll see more use of generative AI in government, says Beth Noveck. Here are some of the ways.
In 2024, we’ll see more use of generative AI in government, says Beth Noveck. Here are some of the ways.
We don’t know what the next technology innovation will look like, or what specific benefits it will bring to government agencies, but we can say with some confidence that it will probably depend on high-quality government data.
Any use of AI or automation in government, particularly as it relates to benefit determinations or claims, needs to be accompanied by policy guardrails that create strong disincentives for improper denials of claims for benefits.
Government agencies need room to find out the best uses of AI to achieve their goals and to help those they serve. They need AI laboratories that provide a safe space to experiment, to find out what works, and — maybe more importantly — what doesn’t.
Though more than 100 years separates the inception of the U.S. Airmail Service and the launch of ChatGPT, we can learn many lessons from the former when deciding how to use the latter.
ChatGPT and similar tools hold enormous potential to help governments deliver better services. How they are adopted and used will make the difference between success and failure.
Agencies and employees need to sharpen five skills to succeed in 2023 and beyond, including developing stronger written and oral communication abilities and better problem-solving talents. And artificial intelligence will play an increasingly significant role.