2 Cities Using Digital Channels to Improve Engagement
A single app or portal can help local governments meet evolving user expectations, simplify work for staff and make the best use of budget resources.
Posts Tagged: citizen engagement
Do You Understand Your GovTech Stack?
Every department in a government can’t come up with different answers and survive a crisis or achieve efficient, successful operations. There must be a coordinated strategy in which a government is examining – and meeting – the desired experience for all true stakeholders through its digital infrastructure.
How Election Officials Can Fight Misinformation and Mistrust
Maintaining election integrity isn’t easy, but it’s work that could change the outcome of this election and the future of our governmental institutions.
Gen Z and Government: New Insight
If governments employ the technology Gen Z is dependent on, they can harness Gen Z’s energy, creativity, ideas, and diversity to great benefit.
A Checklist for Digital Public Meetings
A digital public event needs a checklist to ensure that you’ve considered everything needed to host a productive conversation.
How Coronavirus has Changed the Way Cities and Residents Communicate on Social Media
A study of social media usage during the last four months shows that residents are looking to their city’s leaders as trusted and authoritative sources of information.
Designing for Accessibility Makes You a Better Human
When your project’s success depends on people using it, your best move is to make sure that your whole community can use the service that you’re building.
7 Ways Government Agencies Can Identify Newsworthy Stories
For government agencies wanting to take a proactive stance and be more strategic with their public image, the key is to identify newsworthy stories within the organization.
How to Make Customer Experience Your Mission
Explore survey results about government CX and learn the elements and technology solutions to consider when improving government CX.
Making the Case for Prioritizing Government CX
The government holds a monopoly on certain citizen services, but that doesn’t exempt them from making the experience smooth.