3 Things Agencies Must Do to Improve CX
A ServiceNow survey of customer service leaders across industries found that the most successful service departments adopt three best practices.
Posts Tagged: citizen engagement
Your Website is Your First Impression: Part 1
Your website is your chance to make that first impression. How your customers view its design, navigation and content could be the difference between attracting new residents and businesses, or losing them to another agency.
Defining the Audience of Your Government Website
At the highest level, it’s important to first answer a basic question: what do we call government website visitors?
GIS as a Civic Engagement Tool
Because most if not all data that government agencies use is spatial, GIS is a very effective civic engagement tool.
Increasing Efficiencies With Automated, Streamlined Processes
As demands on government increase and resources diminish, changes must be made to accommodate citizens and government employees alike. The required increase in efficiency can be achieved by introducing automated processes and better managing procedures in governments across the country.
Trust, Communication Vital to Citizen-Centric Approach
Citizen engagement is a large part of how success is defined in government, particularly on the state and local levels.
Hurdling Tech Barriers with State and Local Innovation
State and local government employees across the country have found themselves in the midst of a technological crisis: outdated infrastructures, higher citizen expectations and IT hiring challenges are just a few of the concerns being raised.
How to Use Social Media on September 11
There are many ways government agencies can use social media on 9/11 to speak to people in a thoughtful way that will be appreciated.
Effective Citizen Engagement Within Government Agencies
Providing effective government engagement is a top priority of most agencies. A person-centered approach creates a full picture of the individual, not just someone who is receiving services.
It’s Time for More “Actionable” Open Data
Today, governments are doing more than simply checking the “Do Open Data Box” by maximizing the value of open data by making sure it is deployed in a way that makes it “actionable.”