Politics Are Getting in the Way of Your Digital Analytics
Moving beyond satisfaction benchmarks to improve customer experience.
Posts Tagged: citizen engagement
People: The Necessary Agent for True Change
Privacy, diversity and inclusion, ethical use of technology and algorithmic bias.
Should This Be the Future of Open Data?
The future of open data is about growing the user base. Taking a lesson from the creator of Mario Bros. can make data portals easy to use.
3 Steps to Becoming a Smart City
A smart city needs a government that keeps pace with technology advances. This article identifies 3 steps you can take to become a smarter city!
5 Big Misconceptions About Automating Government Services
There are many benefits to automation in government but many concerns that arise as well. Here are five misconceptions about automating government services.
Hosting Conversations for Social Change
Creating a safe meeting space to have deeply impactful conversations ultimately leading to social change can be challenging. Here’s how you can get through.
Are You Embracing the Principles of a Modern Digital Government?
Are you just starting out with digital communications, moving paper bulletins to emails? Or have you been running paperless and automated end-to-end agenda management for years?
Collaboration or Collective Impact – What’s the Difference?
Read this post to find out the differences between collaboration and collective impact. Which works better? And what will take your team to the next level?
An Omnichannel Strategy Makes Government Agencies More Responsive and Efficient
Omnichannel means having the ability to meet users’ needs on whatever device and through whichever channel they prefer.
6 Ways to Optimize Your Digital Presence and Boost Citizen Engagement
As a local government leader, you are tasked with finding ways to more effectively serve and engage your citizens digitally. For local government agencies, this can be a very dauting task. Many cities and counties serve extremely diverse populations – millennials, gen-Xers, baby boomers, students, full-time residents, tourists, non-native English speakers and the list goesRead… Read more »