Digital Transformation and Service Delivery by Design
Making design integral to government will help deliver services efficiently, cut costs and improve the public’s quality of life.
Posts Tagged: citizen services
A Preview of the Smart City of the Future
We’ve identified three mega trends that anyone interested in the future of cities should care about: data as a fuel for progress, intelligent experiences, and autonomous entities. Let’s explore each.
Intelligent Automation for Actionable Insight and Cost Reduction
It is important for cities to understand and adopt intelligent automation to advance their smart cities strategy, or risk falling behind.
Bringing in an Innovative Workforce to Deliver Innovative Solutions
A new public sector workforce will usher in an era of citizen-first services, all supported by the cloud.
How Online Resolution Benefits Governments
Online dispute resolution not only makes citizen reporting easier. It speeds resolution. The result is improved citizen satisfaction as well as new efficiencies and costs savings for the agency.
Investing in Citizens
In a recent GovLoop DOROBEKINSIDER, panelists shared best practices for improving the citizen experience in an increasingly digital world.
Transforming Customer Experience at U.S. Census Bureau
Customer experience should be at the heart of digital service design. This requires knowing your customers — determining what their needs are and understanding how they encounter and experience federal digital services.