Serving vs. Engaging: There’s a Difference?
Technology is the through-line to remove barriers and engage the generations in ways that are comfortable, easy and effective for each.
Posts Tagged: citizens
Citizen Journeys Connect APIs and Government Services
Governments can use APIs to generate the same accessible, secure apps private companies use to deliver rapid, useful services to citizens.
Don’t Start With Once Upon A Time And 5 Other Tips For Better Government Stories
Learn how to effectively share your government story so residents truly remember.
Struggling to Serve Your Customers? Turn to Congress
Communicating with Congress regularly presents a big opportunity for federal agencies to connect the public to the services, tools and products that provide great value.
4 Ways to Convince Your Colleagues to Broaden Their Definition of Customer
Technology has made it easier and more efficient than ever to reach the public, so continue working with your colleagues to connect more people to their work through dissemination. Every day, go to work thinking about your customers and how you can do a better job on their behalf.
How three governments are beating the budget crisis
In my work with public sector customers, I am constantly inspired. Resilient government leaders respond creatively to daunting circumstances time and again, turning to such tactics as alternative funding, new service delivery methods, and innovative partnerships to help them continue providing essential citizen services. The current budget crisis is no exception. Today, federal managers reportRead… Read more »
Preparing cities for mass urbanization
More than 50% of the world’s population lives in cities, and that number is expected to rise to 75% by 2050. It’s a sign of great success for the world’s cities, but it’s also a call to arms: cities need to modernize the way they work, and quickly. Otherwise, services and infrastructure will be overwhelmedRead… Read more »
Waste-Free Capitalism — Why Not Waste-Free Government, too?
I just read this excellent article by Lean thinker Michael Balle called “Waste-Free Capitalism.” Most Americans accept that capitalism is the best economic model for allocating scarce resources and maximizing wealth. Most Americans also know that it isn’t perfect. Waste — until recently — has been seen as a “cost of doing business” or usingRead… Read more »
“Goodnight Sweet Possum.” Participatory Urbanism the Boston Way
As we become an increasingly urban species the challenges related to growing numbers of people occupying finite spaces becomes an acute concern. The friction generated as we rub elbows can make us all uncomfortable. I found out at an event last week that when it comes to moderating these challenges while running the sixth mostRead… Read more »
Responding to Hurricane Sandy
Hurricane Sandy, the Super Storm that slammed into the Eastern Seaboard early last week, left behind a wave of destruction in its path. Cities like New York, Atlantic City, Hoboken, Philadelphia and hundreds more are dealing with flooding, power outages,and destructive fires as a result. The cost of the damage left behind is estimated toRead… Read more »