“I Don’t Need a Mic” (Hint: Yes, You Do)

Public speakers may be tempted to forego using microphones, but they shouldn’t: Millions of people need that audio assist. Without it, a speaker’s message may be lost.

Negotiation Styles Used in Max Series, “Succession”

Understanding different negotiation styles can help you have effective goal-setting and other conversations with leadership…and the TV show “Succession” offers some examples.

Essential Skills to Teach New Employees

We often train new staff mostly on content (policies, laws and procedures) but not much on craft (meetings, communication and briefings). That shortcoming limits what agencies actually get done.

When the “Wrong” Words Can Help People Find the Right Services

It’s usually good to use plain language and avoid jargon. But sometimes, incorrect, outdated, or obscure terms can help you “meet people where they’re at”!

Communicating Up: Your Winning Strategy!

The CCAR method can help you communicate with your boss and influence decision-making. Here’s are tips for using this strategy.

Communicate With Confidence in the Workplace

Do you ever speak to a coworker and wish you could have phrased yourself better? Here are five tips on how to communicate with confidence in the workplace.

The Value of Building Trust and Community for New Hires in Any Workplace

Government management expert, Mika Cross, speaks with a colleague about how to help new hires get their feet under them.

3 Tips to Help Professionals Say ‘No’ In the Workplace

Saying no when necessary allows employees to build healthy relationships with colleagues and managers. Here are practical and professional ways to do it.

Take on Large-Scale Changes

Change management projects can seem overwhelming. What’s needed for success is someone who understands processes, operations — and people.

Communicate with Confidence in the Workplace