How Should Government Communicate With Citizens?
Citizens need to understand and measure the outcomes of policies we vote for. How can modern governments cut through the noise and speak effectively to the citizens they represent?
Posts Tagged: communication
What the Moon Landing can Teach us About Communication
Leadership demands a holistic, conceptual understanding of an agency, not just one small piece of the overall puzzle. When we place people in boxes with blinders on in the name of efficiency, we remove the capability for holistic understanding.
6 Strategies for Managing Group Conflict
Open conflict, tense meetings, and burned bridges are all too common at work. If you’re thrown into an awkward situation with the expectation that you can make it better, try some of these strategies and see if they work for you. What other methods have you used to diffuse tough work situations?
When Emotions Speak Louder than Words
Teams look instinctively to their leaders for emotional clues on how to respond to situations, or at least I know I do. Especially in times of uncertainty, your employees will look to you to see how they should respond.
Is Your Social Strategy Working?
Having an effective social media strategy not only means having clear goals for the content you share, but also a plan to assess whether or not that content is getting you the results you desire.
The Value of Generational Differences
Our challenge as leaders is in finding ways to motivate and communicate with the various generations in the workplace today.
How Law and Rhetoric Can Inform Change Management
One method of avoiding conflicts and decreasing resistance which has achieved significant critical acclaim in recent years is Verbal Judo.
“You’re Making Me Crazy!” 4 Reasons Why You Clash With Coworkers
More times than not, it’s these preferences–and our different preferences– that aggravate us most about our coworkers. The reality is that we can’t force how others choose to communicate, interact with others, or how they decide to manage tasks. What we can do is reframe our thinking about our coworkers when we get frustrated with… Read more »
How to Give Effective Performance Feedback
You can turn a soul-crushing performance appraisal into an opportunity to engage your staff. Make it an interactive conversation that energizes both you and your employee. My team and I have used the following format for performance feedback for over a decade. We use it for both glowing appraisals and tough reviews
3 Steps to Cultivate Greater Accountability at Your Agency
Are there people in your organization that regularly break promises, violate expectations, or behave badly? Does a lack of accountability and a culture of indifference encourage this behavior and make others afraid to speak up?