In spite (or perhaps because) of rapid and ongoing technological advances, many individuals today are inadequately prepared to leverage available tools and technologies to communicate and collaborate with their colleagues and external stakeholders. Traditionally, the Digital Divide was about access and cost, but it is becoming an issue of knowledge and use (see this post for more).Read… Read more »
I’m going to go out on a limb here and say that the average citizen feels like they don’t know what the hell is going on in Washington. I feel fairly confident in drawing this conclusion because every time, or nearly every time I talk to someone outside the Beltway they say something like thisRead… Read more »
Starbucks CEO Howard Schultz has asked employees at his 7,300 stores in the U.S. to voluntarily write #RaceTogether on their coffee cups of their customers as a window to talking about inclusion with his baristas. While he should be commended for his corporate responsibility to initiate conversations with customers on race relations, his approach addressesRead… Read more »
Presenting is no easy task, and causes many people serious anxiety. On Wednesday, GovLoop hosted a virtual training, “Ace Your Next Presentation: From Briefing the Boss to Rocking the Stage.” The two speakers, Lauree Ostrofsky, Chief Hugger and Coach at Simply Leap (a career and life coaching organization), and Dave Uejio, the Acting Deputy ChiefRead… Read more »
Remember what life was like before 311? Residents lucky enough to live in communities that operate 311 centers know the convenience of having one number to access a host of services and resources. In honor of such a great service, we think March 11th should be dedicated as National 311 Day! Let’s celebrate the communities… Read more »
No one would argue with the notion that social and digital technologies are having a significant – and sometimes dramatic – impact on societies and economies. And though most people may not yet refer to this as the Digital Age or Era, they would likely concede that we are indeed transitioning away from a worldRead… Read more »
It can be nice to have a boss that’s easily pleased. If we’re late; if we miss deadlines; if we don’t push ourselves to put forth our best work, we can still manage to get good ratings on our performance reviews. But in reality, this type of practice can be detrimental for efficiency and productivity,Read… Read more »
As the Digital Era continues to progress, social and digital technologies will become more fully integrated into not just the work we do, but how we do it. Although external applications such as marketing, sales, and customer service have dominated adoption activities and discussions to date (particularly in the context of consumer goods and services),Read… Read more »
While email continues to rule the digital communication space [ADD STATISTIC HERE], marketers cannot afford to ignore the growing popularity of social channels as an opportunity to further the connection with their audience. Learn how to use other communication channels to increase your email reach and vice-versa.
Given how integral digital technology is to managing both our personal and professional lives, one could argue that these resolutions are more important than some of the other improvement goals we set – and that they’re the ones most of us can least afford to break.