I scan the title of Govloop entries an click on those that tickle my interest. It seems as more than a few of these entries are surveys seeking opinions and views on a focused topic. I also get unsolicited surveys in email. Someone gave considerable tought to developing the survey instrument, selecting just the rightRead… Read more »
Every field has its specialized vocabulary, and public administration is no exception. There is value to this shorthand, commonly referred to as jargon. We can communicate more efficiently and readily identify kindred spirits. The disadvantages seep in when we use professional jargon for public consumption. When specialized language is used in articles or speeches writtenRead… Read more »
How did sheep solve a problem for our agency in creating the USDA OCIO’s brochure? It’s simple, really.
An integrated organisation can deliver an integrated service. But an integrated service is unlikely to be able to deliver an integrated organisation. That though is a distinction which is easily missed, not least in thinking about joining up government services, where the hoped for magic of an integrated web platform leading to seamless information andRead… Read more »
On Tuesday the Obama administration laid out their ambitious Digital Government Strategy. Federal CIO Steven VanRoekel and Federal CTO Todd Park unveiled the strategy at the TechCrunch Disrupt NYC that took place in New York. “It’s a roadmap to transform government to be an enablement platform. Open data will be the new default. On topRead… Read more »
I wanted to share this post with GovLoopers because it’s relevant to communicating both on behalf of — and to — government agencies. Would love to hear your thoughts: Part of being a good communicator is bridging the legitimacy gap with your audience. If you send a brochure or a blog post to an ArmyRead… Read more »
This month I was honoured to be interviewed for a new book on blogging available now on Kindle. Author of ‘Your Blog Voice‘ the fabulous Philippa Davies asked me questions about my blogging for inclusion in the book and she’s kindly allowed me to reproduce my interview here. For interviews with bloggers of all varietiesRead… Read more »
Gadi Ben-Yehuda The business world was all atwitter about Facebook, but my round-up is about Twitter this week. Twitter in the US and the UK. Brunel University published “An Overview Study of Twitter in the UK Local Government,” and the IBM Center released “Working the Network,” a Twitter guide for federal agencies, written by SyracuseRead… Read more »
Government is a lot like the weather. Everybody complains about it, nobody does anything about it. I was once told, “The problem with government workers is they don’t have any customers.” That would create behavior. No customers means no meaningful feedback, no praise for doing right. That’s an ugly career. Something has to change. OurRead… Read more »
The struggle to foster transparency and engagement between citizens and their representatives knows no international boundaries. Co-Founder and Outreach Director of the newly launched CitizenBridge, Richard Pietro, sat down with Chris Dorobek of the DorobekINSIDER to discuss how their team of internet savvy citizens is helping bridge the communication divide. CitizenBridge connects citizens to theirRead… Read more »