Plain Language and Complicated Egos Don’t Mix
Don’t let ego get in the way of clear communication–yours OR theirs. Writers and editors are subject matter experts, too!
Posts Tagged: communication
3 Proven Ways to Thrive as a Public Information Officer
As a government communications pro, you could be called to serve as your agency’s public information officer at a moment’s notice. Stay prepared for anything with these tips and checklists.
How to Speak the Language of Leading
Communication is one of the most important aspects of leading. Great leaders must be sure they are speaking the same language as their employees. Learn how to ensure others understand what you are communicating.
Too Many Sticky Notes? Try This Tool for Better Organization
By tapping this organizational tool, you will have a sparkling clean desk and office. Never again will you drown in the sticky note sea.
Learn How 311 Has Inspired Others Outside of Local Government
The success of 311-model continues to inspire and ignite innovation.
Build a Learning Culture Without Breaking the Bank
Check out four cost effective ways to build a learning culture in your organization.
All About the Dockless Scooter Invasion
How are cities are coping with the balance of popularity and safety of dockless devices?
Resolve Conflict through Relationship
When a disagreement arises at work, navigate to a mutual agreement in a way that maintains (or even strengthens) your working relationship.
The Evolution of 311 and Government Customer Service
Inspired by customer expectations and feedback the 311 community continues to increase connectivity options. Today’s users access 311 through kiosks, chat, text, online, mobile applications, email, artificial intelligence, and social media.
Mastering Change Management to Drive Digital Government Initiatives
Here are some techniques to make change an exciting opportunity – not another task to be managed.