We’ve all heard the phrase, “There are no dumb questions, only dumb answers.” That is patently false, as any one who has been the victim of a terrible question at a public event can attest. Participation is important, whether at an internal brown bag or plenary at an annual convention. Asking a question is aRead… Read more »
I’m going to keep this quite short considering this is post about obedience, public sector managers, the nature of evil and social media. I’m going to argue how findings of a few psychological studies suggest the modern communications person needs to be more in touch with ‘the people’ avoid being complicit in evil acts. ARead… Read more »
When going on holiday and handing over a social media account or talking to a new member of staff, I often show a rough ‘how to deal with people on social media guide’. Hopefully, you or someone in your team will find this flow chart handy. If you think it’s useful, you can download a PDF.
A sprinter knows that the only way he can perform at his highest potential is through a rigorous training program. He will not just focus on one area of his body, but he trains every part of his torso. He will even cross-train in other sports so he can have the edge over his competition.Read… Read more »
Citizen Engagement, Social Media
Back in 2011, before the former White House aid ever assumed public office in Chicago, Twitter user @MayorEmanuel accrued nearly 50,000 followers and published more than 1,500 aggressively funny tweets showcasing the prospective mayor. In 2012, Secretary of State Clinton was similarly satirized, this time on the Tumblr site Texts from Hillary. Nearly 45,000 TumblrRead… Read more »
Citizen engagement is as old as the idea of government itself. However, with the advent of real-time communication technology, citizen engagement has become so easy that it is now an expectation of the average citizen who assumes that their feedback will be not only heard, but responded to. This feedback is happening everywhere – onlineRead… Read more »
char·ac·ter: noun: the way someone thinks, feels, and behaves While Merriam Webster’s definition of character is pretty clear, its definition in the real world is a bit more fluid. A person with a strong character can look different in different situations. Less than 50 percent of Americans believe government employees are doing an effective jobRead… Read more »
Communications, Digital Government, Tech
It’s no secret that paper-based processes power government services. Using emerging technology, agencies are moving traditionally paper-based workflows to digital applications. This means everything from processing benefit claims, to paying a parking ticket, or filing for a building permit can now be conducted online. Shifting workflows to digital provides efficiency gains to field workers, caseworkersRead… Read more »
Hope Solo, United States Olympic Goalie once said “I live for competition. It makes my life complete.” It’s Wednesday — have you been competitive at work today? The ability to compete in business is a time honored tradition that is revered much like typewriters, apple pie and baseball. It can also be fun. Moreover, whenRead… Read more »
Big Data, Digital Government, Tech
Below is an excerpt from GovLoop’s latest guide, Capitalizing on the Open Data Revolution. You can access the full guide here. MedWatcher is a free mobile and web app that allows patients to understand and report side effects of drugs, medical devices and vaccines. The service was created in 2010 and is an early exampleRead… Read more »
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