How to Digitize Mission Processes for Better Customer Experience

Now more than ever, agencies must improve citizen experiences by retiring paper-based processes in favor of digitization, automated forms and modern case management.

Back to the Office or Happy at Home: What Will Agencies Do?

Here are five factors agencies should consider while drafting their work from home (WFH) policies for the time after the COVID-19 pandemic.

Innovating During COVID-19’s Second Wave

“The first wave of COVID-19 has shown us how agencies need to invest in shifting away from reactive customer experience to proactively offering digital solutions.”

5 Pillars to Build Resilience Into Your Agency

With a plan in place, organizations have a greater chance of overcoming a range of disaster scenarios and getting back to normal operations more quickly, as well as providing better customer service overall.

Be Resilient By Updating Your Agency’s Continuity of Operations Plans

Agencies can effectively adapt to remote work by updating their disaster recovery and continuity of operations plans (COOP).

Handle Unexpected Changes and Plan For a Changing World

In an active planning environment, agencies can streamline reporting and access real-time data to address unexpected changes and plan for what’s next.