(Re)Building Trust: Coming Back From a PR Crisis
When public-sector leaders make mistakes that erode constituent trust, they must own up to their errors and begin the slow process of rebuilding the public’s faith in government.
Posts Tagged: crisis management
When Will the Next Crisis Hit? Whenever it Wants!
When crises arise, governments have demonstrated a tremendous capacity to respond. So why do we wait until then to fix problems we know exist?
5 Things Exceptional Leaders Say
The best leaders are honest, engaged, and courageous, and their words always match their actions. These are the words that come out of their mouths.
Leadership Traits for Crisis Management
When I looked deeper into what caused leaders to succeed or fail in a crisis, I noticed some clear leadership traits.
Facebook Crisis: How To Learn From Their Mistakes
Debriefing after a crisis allows you to discuss and record lessons learned. This valuable information will hopefully help you avoid similar pitfalls in the future. Here’s what you can learn from the recent Facebook crisis.
Why Do We Wait for A Crisis?
The current brouhaha over the impending Fiscal Cliff is yet another example of a national culture that waits for crisis before taking action. The irony in this current example is that our political leaders actually created the cliff to force themselves to address this complex economic issue. In other words, because they couldn’t work togetherRead… Read more »
Social Media to the Rescue
The last couple of weeks have been tumultuous at different agencies in the US government. For the fourth time in as many months, Secretary of Defense, Leon Panetta faced the media last week to state that the “actions of a few do not reflect the character of the US military”. It sounds so much likeRead… Read more »
E-government and the volcano
Where was/is e-government during the current/recent travel crisis? Having been stranded in Tarragona, south of Barcelona, amongst a group of foreign nationals wanting to get home or elsewhere after a conference, I thought I should asked the question, what, if anything could or should e-government have done? From my view, the first target on theRead… Read more »