When: Tuesday August 17th, 10 am Est 1500 AM or listen later on demand at http://www.federalnewsradio.com/?nid=309&sid=2023222 Panelists: Mike Teller, CIO of the DC Government, Office of the CFO, Michael Batt, Dynamics Director of SLG, Education, Healthcare Jim Townsend, CEO of Infostrat I had the privilege of appearing with Mike Teller of the DC Government andRead… Read more »
SeeClickFix is proud to announce its integration with San Francisco and Washington DC’s 311 systems, after the two cities announced their transition to the Open311 API today. The cities’ use of this open source data platform will enable citizens to communicate service requests directly into their cities’ CRMs by reporting issues through one of SeeClickFix’sRead… Read more »
CivicPlus has released the highly anticipated Citizen Request Tracker™ (CRT) application for the iPhone and iPod Touch to their more than 580 city and county clients across North America. The app is now available for free at the iTunes App Store. The Citizen Request Tracker app gives constituents in cities and counties currently using CivicPlus’Read… Read more »
I forgot how smart Chris Carfi’s blog posts can be…I have to remember to read them more! I competed a certification course a few years back on Web 2.0/CRM and since then have been a big advocate of his work and ideas on customer-centricity. In fact, Paul Greenberg (CRM at the Speed of Light authorRead… Read more »
I was reading this article on CRMdestination.com since the title caught my attention (http://www.destinationcrm.com/Articles/CRM-News/Daily-News/When-Will-We-See-CustomerService.Gov-52384.aspx) and realized my company was referenced…in case it interested anyone, here is the link to access the white paper mentioned in the article: http://www.accenture.com/Global/Research_and_Insights/By_Industry/Government_and_Public_Service/2008LCSROutcomes.htm