This blog post highlights the importance of focusing on CX for government IT products and how it has a positive ripple effect on both users and IT teams. By making CX a priority, agencies can improve service delivery while also creating a more fulfilling and productive work environment for IT professionals.
Private sector technology has raised the public’s expectations for online customer service. Government must catch up. Good solutions call for personalization — and that requires data.
To attract and retain a dedicated, talented, modernized workforce, government agencies must say the right things to the right people at the right time. Here are some effective ways to reach out.
In government, digital modernization often overlooks enterprise data management, which results in fragmented ecosystems that limit modernization’s full potential.
Both qualitative data (what people think and feel) and quantitative data (what you can measure and count) can shed light on employees’ experiences on the job. An innovative team in the Department of Veterans Affairs (VA) is collecting and analyzing both types of information to help make the VA an even more welcoming place to… Read more »
Granicus’ 2023 Digital Government Award winners demonstrate government’s commitment to serving and engaging citizens.
Government workers who interact directly with the public give customers their first impression of not only that transaction, but the agency as a whole. To make that impression a good one, frontline workers must have the right support. And it comes in ways that aren’t always obvious.
Journey maps track a typical consumer experience with a product or service. They’re complex, require careful planning — and can be an invaluable tool for agencies looking to improve their customer engagement.
While the concept of DevOps can be confusing, and is often surrounded by hype, it is important for agencies to understand what DevOps is and why it is essential to helping them meet their goals for improving customer experiences.
While generative AI models like ChatGPT have advanced significantly in simulating human-like conversation, they are not production-ready solutions for comprehensive customer support in government agencies.