Our Audience is Unique: Showing Empathy for Internal Stakeholders
Empathy is the secret to success in public projects. Only when you show that you have listened to your stakeholders can you bring them along with you.
Posts Tagged: customer experience
How to Create Secure, Seamless Citizen Services
Agencies need to begin building citizen trust now, and one way is by offering consistently secure access to information.
“CXaaS” is the New Customer Service — Here’s How to Achieve It
Agencies across the government are looking to digital transformation to more effectively provide services and improve constituent experience. Here’s how to catalyze your IT operations and deliver on the new gold standard in federal IT: CX.
How Can Agencies Increase Citizen Trust?
Citizens want to quickly access and trust the information they receive from agencies in times of emergency and tranquility.
How CMS Used Data to Enhance Citizen Experience
CMS has one of the biggest digital footprints in federal government, without a performance tracker, it was difficult to oversee its CX in real time.
How to Combat the Lack of Clear and Consistent Metrics
Agencies can achieve breakthroughs in customer satisfaction by tracking three key application functions: availability, functionality and speed of their services.
Create Frictionless User Experiences
Cloud computing can modernize an agency’s CIAM offerings, leading to improved experiences tor employees and the citizens they serve.
Agencies’ Progress in Adapting 21st Century IDEA
More than half of survey respondents said they aren’t sure or haven’t heard of the 21st Century Integrated Digital Experience Act.
The Top Reasons Agencies Modernize
The top drivers included replacing aging systems, improving delivery of mission objectives, citizen experience and security posture.
The First and Busiest 311, Baltimore and New York City
Baltimore 311 may be the first to launch, but New York City 311 is by far the largest and busiest.