Improving Customer Experience from the Inside
Transforming the way your agency serves the public is an inside job — one that starts with challenging internal mindsets and processes.
Posts Tagged: customer experience
Agencies Prioritize Learning and Development to Keep Employees Engaged
GovLoop recently interviewed Joey Zumaya, Manager of the Public Sector at LinkedIn Learning, about how talent developers in government can maximize workforce engagement and mission outcomes.
Good CX is Contagious in Government
We’re all customers in one way or another, and we expect the government to provide the same quality of service that we expect from the private sector.
Why Customers’ Needs Should Drive Modernization Strategies
Transforming the way governments serve the public is about more than choosing the right technologies. Agencies have to rethink engagement with customers.
Building Better Forms in the Public Sector
Forms are one of the main sources of information intake for government agencies, and yet they’re often thrown together haphazardly – with overutilized templates or poorly considered practices.
Surveying Improved Customer Experiences in Maryland
What tools can agencies use to better user experience and deliver measurable results? Gaye Adams addressed this in an interview with GovLoop.
Leaders in Customer Experience Offer Advice to Agencies
Oftentimes, people feel hindered – not helped – by government at all levels, and their discontent with the public sector is the product of unpleasant customer experiences (CX).
Meeting CX Expectations with Cloud
How can technology support government efforts to improve CX? For federal agencies, moving to the cloud could have a significant impact on CX.
How the VA’s Improving Customer Experience
The Veterans Affairs Department (VA) has one of the federal government’s most consequential missions in providing military veterans with healthcare.
The State of CX in Government
GovLoop partnered with Genesys to survey 140 government employees who are knowledgeable about CX initiatives at their agencies. Here’s what they said.