The Farm Bill Civic Tech Highlight You May Have Overlooked
Reliable, high-quality data is critical for a resilient, human-centered safety net. One Senate Farm Bill proposal includes an important step forward in this regard.
Posts Tagged: Customer Service
3 Strategies to Improve CX When You’re Not a Manager
You can improve customer service even if you’re not in charge. Here are three ways to make a difference.
Building CX on the Front Lines
Customer experience is a priority for government agencies. Here are six tips for improving it.
Navigating ARPA to Fund Technology
Treasury guidelines for spending funds provide recipients with “broad flexibility to decide how best to use this funding to meet the needs of their communities.” Learn the two most likely sources for paying for technology.
Balancing Power for Better Public Services
Customer service values are trending back to a more equal power balance between staff and customers. How does this impact government services?
How to Make Digital Channel Shift a Reality
Channel shift happens when people realize that they can avoid long waits at on office or on the phone by doing a quick web chat.
A Checklist for Digital Public Meetings
A digital public event needs a checklist to ensure that you’ve considered everything needed to host a productive conversation.
Customer Service: The Heart of Public Service
First impressions make lasting impressions and are unlikely to ever change, so it’s important to think about the impression you want to leave in your agency’s customer service.
How to Figure Out Who Your Government Customer Is
As a government employee, you are here to serve. The public entrusts you with their hard-earned tax dollars to seek optimum solutions, act in their best interest, and represent them with honesty and integrity. It is easy to lose sight of this when the needs of superiors, coworkers, and the public are in conflict.
3 Things Agencies Must Do to Improve CX
A ServiceNow survey of customer service leaders across industries found that the most successful service departments adopt three best practices.