As a service designer, I’ve been involved in building the way a significant number of programs, products and tools hang together. And, as someone who works relatively often with government, where many agencies, policies, regulation and in the end, people, need to come together to make something happen, I’m usually called upon to deal withRead… Read more »
Ontario Canada has implemented a Lean initiative to improve how government services are provided. I recently obtained a copy of a PowerPoint presentation by Art Daniels, which contains some great information about the implementation of Lean in Ontario. Mr. Daniels has over 40 years of experience in leading change initiatives as a Canadian government officialRead… Read more »
Over the weekend, I read a great NY Times article entitled “Making Us Safer, One iPad at a Time”. In this article, the author Steven Cohen describes the current case of judicial paperwork. Basically, when an officer arrests an individual, the officer writes info by hand into memo books, clerks decipher these memos and enterRead… Read more »
Post Highlights GovLoop is Celebrating National Customer Service Week: Follow Here Francisco Navarro, Customer Service Policy Advisor, New York City, discusses customer service initiatives in New York City Story is an excerpt from GovLoop’s research report: Re-Imagining Government Customer Service This week GovLoop has been celebrating National Customer Service week. The following is an excerptRead… Read more »
2 weeks ago we welcomed baby Ressler into the world. As one imagines, it’s a stressful time in the hospital and we had to spend a couple extra days for a potential scare that turned out fine. In general, we had great customer service during our stay so I wanted to share 4 elements ofRead… Read more »
GovLoop Research Report: Re-Imagining Customer Service In Government GovLoop is proud to announce our latest resource, The GovLoop Research Report: Re-Imagining Customer Service in Government. In this report, experts in the field provide insights and best practices to improve customer service in government. This is our fifth and final post, but be sure to checkRead… Read more »
GovLoop Research Report: Re-Imagining Customer Service In Government GovLoop is proud to announce our latest resource, The GovLoop Research Report: Re-Imagining Customer Service in Government. In this report, experts in the field provide insights and best practices to improve customer service in government. Be sure to check out the home page to view additional resourcesRead… Read more »
Across the last year, improving customer service and increasing transparency have been two major priorities for organizations. Given this, I was curious to know what agencies were actually doing. As I was scrolling through some of the Customer Service Plan Signature initiatives, I came across HUD’s Ideas in Action. I immediately liked this plan asRead… Read more »
GovLoop Research Report: Re-Imagining Customer Service In Government GovLoop is proud to announce our latest resource, The GovLoop Research Report: Re-Imagining Customer Service in Government. In this report, experts in the field provide insights and best practices to improve customer service in government. Be sure to check out the home page to view additional resourcesRead… Read more »
It rained all the day of my neighbourhood garage sale, so we decided to hold over our sale a couple of weeks until this past Saturday. It was a beautiful day and my old man hauled a truckload of stuff from his place in the east end to my place in the west end andRead… Read more »