If not, they should be! Almost everyday I see a different GovLoop member stressing the importance of online engagement in government as a tool for better customer service. As governments seek to serve citizens with more information online, are they contributing to our information overdose…or providing a quick hit that helps us more immediately? TakeRead… Read more »
No – that’s not the leftovers from Hurricane Irene. Those are the Winds of Change you’re feeling. The pieces for building an exciting new vision of government customer service are swirling around us – do you see them? Everything’s starting to converge…ideas, leadership, support from the top. We’re on the verge of a customer serviceRead… Read more »
These are unprecedented times of pressure for government agencies, forced to reduce spending and to cut budgets, while at the same time being asked to provide citizens with exceptional levels of customer service. The Executive Order on Streamlining Service Delivery and Improving Customer Service calls for executive departments and agencies to use technology to improveRead… Read more »
The Customer Service series is supported by RightNow Technologies. To learn more on how to use cloud technology to improve customer service, visit the RightNow resource center today. Check out the GovLoop/RightNow Customer Service Hub to get smart on how to be awesome at customer service ——– Yesterday GovLoop held our 1st GovLoop Symposium (inRead… Read more »
The Customer Service series is supported by RightNow Technologies. To learn more on how to use cloud technology to improve customer service, visit the RightNow resource center today. Check out the GovLoop/RightNow Customer Service Hub to get smart on how to be awesome at customer service ————————— Advances in technology, and the ready adoption ofRead… Read more »
What is knowledge? “Knowledge is a familiarity with someone or something, that can include descriptions, facts, information and/or skills acquired through experience or education”, according to Wikipedia. Ben Franklin revealed, “an investment in knowledge always pays the best interest.” What does knowledge have to do with customer service? Consider this, have you ever been toRead… Read more »
The Customer Service series is supported by RightNow Technologies. To learn more on how to use cloud technology to improve customer service, visit the RightNow resource center today. Check out the GovLoop/RightNow Customer Service Hub to get smart on how to be awesome at customer service ————————— The great part about the topic of customerRead… Read more »
The Customer Service series is supported by RightNow Technologies. To learn more on how to use cloud technology to improve customer service, visit the RightNow resource center today. Check out the GovLoop/RightNow Customer Service Hub to get smart on how to be awesome at customer service —————————This is post 1 of the new “Customer Service”Read… Read more »
This is my first attempt using storify to capture a discussion. Let me know if you’ve found better ways to use the tool-I found it pretty user friendly! This story summarizes some twitter conversations that relate to several US Executive Orders on Customer Service and website consolidation. There are a lot of orders being released,Read… Read more »
I am amazed. I just wrote a post yesterday about a few select companies that I love. I am impressed by their movement to interact with customers more as humans, and less like credit card transactions. They have identified the sucky experience that many customers face with other companies offering their same line of products,Read… Read more »