The Medium is the Messenger
Local governments’ use of instant messaging is often a one-way communication used to send alerts. While some issues can wait until regular office hours, some need to be addressed promptly or even immediately.
Posts Tagged: Customer Service
Austin’s Paper Census: Helping Government Break Up with Paper
Where do you start when you decide to become a smart city? For Austin, one of the first steps is going paperless.
The Importance of Teaching them to Fish in Tech Support
It’s just as important to teach the customer to fish and solve their own problems as it is to fix the technology.
Think and Grow Rich: 4 Ways to Improve Your Customer Service
Key takeaways are for you to develop a positive and great work ethic that will inspire you to develop yourself and provide excellent customer service.
How to Build a Meaningful Reputation for Your Agency’s Brand
Employees play a major role in building a meaningful agency reputation. Without a doubt, employees are the most important resource in delivering a brand.
Integrating Customer Experience Throughout Your Agency
From renewing a driver’s license to filing federal tax returns, there is a full spectrum of services citizens expect from government. It’s up to agencies to figure out how to ensure that each touchpoint meets growing citizen expectations and aligns with their organizational missions.
“Wantedness” in Government Service
Take time to understand the “me” in your public service domain and strive to make 2018 a little more authentic, a lot more personal and better than last year. Let’s rise to serve the “me,” putting the person before the process.
Making a Business Case for Customer Experience in Government
Government needs to look past single solutions that promise faster processing times or increased productivity. Instead, agencies must holistically rethink their entire organizational culture, including strategies and solutions, for transformative CX change.
Customer Service in Action
GovLoop spoke with representatives from TSA and OPM to learn how federal agencies have prioritized and improved customer experience.
How Government Can Overcome CX Challenges
Government needs to look past single solutions that promise faster processing times or increased productivity. Instead, agencies must holistically rethink their entire organizational culture, including strategies and solutions, for transformative CX change.