Citizens now expect the same types of services from government agencies as they do from their banks, favorite stores and other businesses. Agencies must treat their constituents as longterm customers by keeping up with trends in communication, technology and mobile connectivity. Learn how knowledge management strategies and tools can help.
Customer experiences in government agencies, like the VA, can only be improved when employees put themselves in the customer’s shoes. Learn how you can make government CX more personal.
Many agencies struggle with creating good citizen experiences – particularly in the correspondence management arena. Learn how you can use a Correspondence Management Solution to help process requests more efficiently while delivering better citizen services.
Fact sheets are a good way to deliver information concisely. Avoid some common pitfalls.
Improving customer service has been an off-and-on federal priority over a number of years. In fact, it is now more broadly referred to as “customer experience,” since research shows that “customer service” accounts for only a quarter of a customer’s overall satisfaction with their experience with a company or government agency.
Check out what these experts have to say about improving the customer experience at your agency.
Are you ready to start delivering a better customer experience at your agency but not sure how to go about doing so? Check out how these experts are enhancing customer service and the overall experience at their organization and pick up some tips you can emulate.
Is your agency having a hard time driving customer satisfaction? Check out these expert tips on how you can deliver a better customer experience.
Don’t miss the chance to learn and grow where you are so you can take a whole litany of skills with you as you advance in your career.
Imagine this. Your agency is tasked with reaching out to individuals in 192 different languages, across many different channels, with varying education and technological expertise. It sounds like an almost impossible task. But that’s exactly what the U.S. Citizen and Immigration Services Customer Service and Public Engagement Directorate accomplished