How the VA Makes Customer Service Personal
Customer experiences in government agencies, like the VA, can only be improved when employees put themselves in the customer’s shoes. Learn how you can make government CX more personal.
Posts Tagged: Customer Service
IT Modernization: Correspondence Management
Many agencies struggle with creating good citizen experiences – particularly in the correspondence management arena. Learn how you can use a Correspondence Management Solution to help process requests more efficiently while delivering better citizen services.
Seven Tips for Better Fact Sheets
Fact sheets are a good way to deliver information concisely. Avoid some common pitfalls.
Status of CAP Goals, Part 1: Customer Service
Improving customer service has been an off-and-on federal priority over a number of years. In fact, it is now more broadly referred to as “customer experience,” since research shows that “customer service” accounts for only a quarter of a customer’s overall satisfaction with their experience with a company or government agency.
How to Fill HR Gaps at Your Agency
Check out what these experts have to say about improving the customer experience at your agency.
How Government is Enhancing Customer Service
Are you ready to start delivering a better customer experience at your agency but not sure how to go about doing so? Check out how these experts are enhancing customer service and the overall experience at their organization and pick up some tips you can emulate.
Driving Customer Engagement at Your Agency
Is your agency having a hard time driving customer satisfaction? Check out these expert tips on how you can deliver a better customer experience.
The Right Wrong Turns: Using Unexpected Experience to Catapult Your Career
Don’t miss the chance to learn and grow where you are so you can take a whole litany of skills with you as you advance in your career.
How To Do Customer Service Right
Imagine this. Your agency is tasked with reaching out to individuals in 192 different languages, across many different channels, with varying education and technological expertise. It sounds like an almost impossible task. But that’s exactly what the U.S. Citizen and Immigration Services Customer Service and Public Engagement Directorate accomplished
Navigating Citizenship Services at USCIS
Complex processes are a major pain point in delivering good customer service. Navigating citizenship and immigration services is extremely complicated. Learn how USCIS is using a virtual assistant to help ease this customer service pain point.