My last two blog posts got me thinking…..The reason I am successful at my job lies squarely at the intersection of these two ideas — keeping it real and helping people out. And again, this is not about tooting my horn. It’s just some observations on being a public servant. In the world of outfitter/guideRead… Read more »
Click here to read the full blog post: http://experiencematters.wordpress.com/2009/01/21/leadership-insights-from-obama%e2%80%99s-inauguration-speech/ This post has an interesting take on how brand promise was incorporated into Obama’s inaguration address, which will in turn shape overall strategic direction of the adminstration. Quick snackable leadership tips in the blog included: 1. Communicate reality; transparency is key 2. Employee engagement is criticalRead… Read more »
I was reading this article on CRMdestination.com since the title caught my attention (http://www.destinationcrm.com/Articles/CRM-News/Daily-News/When-Will-We-See-CustomerService.Gov-52384.aspx) and realized my company was referenced…in case it interested anyone, here is the link to access the white paper mentioned in the article: http://www.accenture.com/Global/Research_and_Insights/By_Industry/Government_and_Public_Service/2008LCSROutcomes.htm
A while ago I wrote a blog about random acts of kindess. I’d kind of forgotton all about it, until I watched the movie “Evan Almighty” recently. One message of the film is about changing the world, one random act of kindness at a time. Hearing Morgan Freeman say those words got me thinking: howRead… Read more »