How to Craft the Right Cloud Strategy to Enable Better Customer Experience

Here are tips that can apply across agencies for finding the right cloud strategy to improve services, reduce costs and even, improve customer experience.

Courageous and Creative Employees Propel Better Government CX

A focus on government customer experience (CX) is increasingly important to public sector actors, but it takes a dedicated team of employees to initiative effective implementation.

The Customer is King in Government CX

Customer experience (CX) is how customers interact with a business for their services, and a term that applies to governments at every level.

The Recipe for Innovative Government CX

For many government employees, the answer to creating strong CX at their agencies may exist in ignoring their potential for failure.

When Improving Citizen Experience Means Saving Lives

The difference between good and bad service can be literally life or death, when it comes to veterans contemplating suicide, or serious health problems that need to be addressed.

Q&A With the Veterans Experience Office

To better understand how VA is tackling CX internally, GovLoop sat down last fall with VA’s Dr. Lynda Davis, Chief Veterans Experience Officer, and Barbara Morton, Deputy Chief Veterans Experience Officer.