Government Leaders Say CX Must Be Bigger Than the CIO
Government leaders from the Veterans Affairs and Agriculture departments shared their thoughts on the law and implementation at their agencies.
Posts Tagged: CX
Why Customers’ Needs Should Drive Modernization Strategies
Transforming the way governments serve the public is about more than choosing the right technologies. Agencies have to rethink engagement with customers.
Mississippi Uses Cloud-Based AI for Citizen Help and Knowledge
Amazon’s cloud-based voice response system has become famous for technological integration within homes, but many people don’t think of these same technologies when it comes to the government.
People-Centered Government: Integrating CX in Digital Transformation
Agencies want to deliver an integrated digital experience for customers. So what exactly does prioritizing CX mean for government?
You’re Invited to Put the Citizen First
You’re invited to participate in GovLoop and Carahsoft’s free Government CX Virtual Summit: Putting the Citizen First on Wednesday, March 20 from 10 a.m.-4 p.m. ET/7 a.m.-1 p.m. PT.
Leaders in Customer Experience Offer Advice to Agencies
Oftentimes, people feel hindered – not helped – by government at all levels, and their discontent with the public sector is the product of unpleasant customer experiences (CX).
Meeting CX Expectations with Cloud
How can technology support government efforts to improve CX? For federal agencies, moving to the cloud could have a significant impact on CX.
Creating a Personalized, Digital Experience in Government
Ultimately, to improve digital services and overall CX, agencies must first understand who their customers are. These Adobe experts explain how.
Mississippi CIO Shares Top 3 Priorities, Importance of CX and Cyber
Craig Orgeron, Mississippi CIO and former NASCIO President, spoke with GovLoop on Jan. 24 about his top priorities, cybersecurity, hiring, CX and other state IT initiatives.
The State of CX in Government
GovLoop partnered with Genesys to survey 140 government employees who are knowledgeable about CX initiatives at their agencies. Here’s what they said.