Two Communities Embrace Digital-First Mentalities
Using cloud computing’s on-demand, decentralized capabilities, the Content Cloud enables agencies to create, govern and share their content digitally.
Posts Tagged: CX
Motor Vehicle Services in The Palm of Floridians’ Hands
MyFlorida is an innovative, digital reimagining of how constituents interact with local driver license and motor vehicle service centers.
How to Get Chatbots Up and Running
In today’s digital age, people are not only comfortable with online self-service options such as chatbots, they expect them.
Tackle the Public’s Rising Customer Experience Demands
The public expects private-sector businesses to serve them continuously and digitally and, increasingly, they expect the same in the public sector.
How the VA Gained Veterans’ Trust
When the VEO was established in 2015, the ultimate goal was to listen to veterans’ voices. The office strategically deployed core CX capabilities.
A Core Discipline to Build Public Trust: Customer Experience
A challenge for agencies in this increasingly digital world is the ability to understand the human experience of accessing services and benefits. “Government cannot treat us like humans if they don’t understand our experiences.”
Innovating During COVID-19’s Second Wave
“The first wave of COVID-19 has shown us how agencies need to invest in shifting away from reactive customer experience to proactively offering digital solutions.”
How Employees of Different Generations View Citizen Engagement
“We need to be thinking about how different age groups will have different needs or expectations. And if we’re not taking that into consideration, then there’s the potential that we could be under-serving one or another group.”
User Experience: An Emerging Best Practice
In the past decade, the concept of user experience (UX) in government IT has gained widespread acceptance and moved into the mainstream.
The Right Content Services to Enhance CX
Investing in content services can greatly improve CX and casting a content services partner will ease your agency’s journey to better CX.