The Potential to Enhance the Citizen Experience With Automation
Although most agree that improving CX is needed, we wanted to understand whether they see a role for automation technology in that endeavor.
Posts Tagged: CX
3 Best Practices to Provide the CX People Demand
At GovLoop’s fireside chat on Wednesday, two experts spoke about government’s biggest challenges and best practices to provide excellent CX for its citizens.
How to Create Secure, Seamless Citizen Services
Agencies need to begin building citizen trust now, and one way is by offering consistently secure access to information.
“CXaaS” is the New Customer Service — Here’s How to Achieve It
Agencies across the government are looking to digital transformation to more effectively provide services and improve constituent experience. Here’s how to catalyze your IT operations and deliver on the new gold standard in federal IT: CX.
How Can Agencies Increase Citizen Trust?
Citizens want to quickly access and trust the information they receive from agencies in times of emergency and tranquility.
How CMS Used Data to Enhance Citizen Experience
CMS has one of the biggest digital footprints in federal government, without a performance tracker, it was difficult to oversee its CX in real time.
How to Combat the Lack of Clear and Consistent Metrics
Agencies can achieve breakthroughs in customer satisfaction by tracking three key application functions: availability, functionality and speed of their services.
Create Frictionless User Experiences
Cloud computing can modernize an agency’s CIAM offerings, leading to improved experiences tor employees and the citizens they serve.
Agencies’ Progress in Adapting 21st Century IDEA
More than half of survey respondents said they aren’t sure or haven’t heard of the 21st Century Integrated Digital Experience Act.
How to Solve the Challenge of Legacy Citizen Identity
Customer identity and access management (CIAM) is a complex undertaking, requiring agencies to manage user logins, self-service registration and identity databases at scale.