Agencies’ Progress in Adapting 21st Century IDEA
More than half of survey respondents said they aren’t sure or haven’t heard of the 21st Century Integrated Digital Experience Act.
Posts Tagged: CX
How to Solve the Challenge of Legacy Citizen Identity
Customer identity and access management (CIAM) is a complex undertaking, requiring agencies to manage user logins, self-service registration and identity databases at scale.
The State of Customer Experience in Government
We surveyed more than 130 federal members of the GovLoop community about customer experience (CX) prioritization at their agencies, and their responses shed light on the disparities.
Cloud-Based CX Helps Agencies Upgrade the Customer Journey
Transitioning to a cloud-based CX solution is how agencies will reap big rewards in terms of more efficient operations, easier management and better CX.
6 Best Practices for Successful Digital Transformation
Government exists to serve citizens and the public. “When it comes to online services, we have to do better,” said Jonathan Kraden from the General Services Administration’s (GSA) Office of Customer Experience during GovLoop’s online training.
The Top Reasons Agencies Modernize
The top drivers included replacing aging systems, improving delivery of mission objectives, citizen experience and security posture.
How to Make Customer Experience Your Mission
Explore survey results about government CX and learn the elements and technology solutions to consider when improving government CX.
3 Things to Consider for Excellent CX
Improving the way citizens interact with government is no longer an option — it’s a necessity. What should government consider to improve customer experience (CX)?
Survey Findings: The State of Cloud Adoption
Based on the survey data and research conducted by GovLoop, several trends emerged about how agencies view cloud and its alignment to customer experience.
Make Sure to Attend GovLoop’s User Experience Virtual Summit
Register now to join your peers for this convenient, completely free virtual summit!